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EKEDC customers commend firm for service upgrade, complain on weak underground cables

Eko Electricity Distribution Company (EKEDC) customers have commended the firm for the recent improvement of power supply and turnaround time to clear faults.

The commendation, according to a press statement issued by EKEDC General Manager, Corporate Communications, Godwin Idemudia, was made during the organization’s town hall meeting with customers under its franchise network.

The forum was held Thursday at the Virgin Rose Resorts in Victoria Island and was attended by residents of Lagos Island, Victoria Island, and Ikoyi environs.

Despite the commendation, many residents from Lagos Island complained about the faults as a result of weak underground cables and overloaded transformers and thus requested solutions from the DisCo.

Reacting to the customers’ queries, the MD/CEO of EKEDC, Dr. Tinuade Sanda, represented by the Chief Commercial Officer, Rekhiat Momoh, appreciated the customers’ feedback and explained that the presence of weak and old cables in the network was due to construction of buildings on such cables, which has made it difficult to carry out repairs.

She however stated that EKEDC is devising alternative means to mitigate this challenge. Concerning the issue of overloaded transformers, she assured the customers that the company, as part of its continuous improvements’ projects, is working on providing relief distribution transformers to many areas under the Islands District.

The Divisional Crime Officer of Ikoyi Police Divisional Headquarters, Ishola Olaitan, in his address at the meeting explained to customers that the spate of vandalism in Ikoyi and Lagos Island also contributes to the damage of cables.

He therefore called on the customers to aid the Police Force and EKEDC in curbing the crime by reporting to the Police or EKEDC via its whistleblower platforms.

 

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